Find your community and connect with others

Living with a rare condition can be lonely in a very particular way. The people around you may care deeply, but still not understand the appointments, the uncertainty, the late-night searching or how tiring it is to keep explaining. Meeting someone who already understands even part of that can make a real difference.

Some people take great comfort in finding others straight away. Community can bring information that is hard to find elsewhere, people to compare notes with and the relief of not having to work everything out alone. Others need time to take in a diagnosis or the fact that there are still no answers. Connecting with others can happen on your terms and may begin with just asking a support organisation for information. You do not have to join a group or share your story before you are ready.

When a condition is ultra-rare, newly described or still undiagnosed, finding someone with exactly the same diagnosis may be difficult. Meaningful connection can still come from a condition or umbrella organisation, an international group, people with a similar genetic finding, the disability community or one person who understands what you are dealing with now.

Illustration of three people beneath a heart, representing community and support.
LIVED EXPERIENCE

Advice from people who have been there

  • Go at your own pace. You can follow an organisation, join a group and only read, ask one question, or speak to one person. You do not have to introduce yourself or tell the whole story.
  • A group that helps one person may not help another, and what feels useful now may be too much at another time. You can mute it, leave it or come back later.

  • Sometimes one useful contact is enough especially when you are feeling overwhelmed. 
  • Having the same diagnosis does not necessarily mean that two people will have the same experience. Sometimes someone with a different condition may share more of the practical or emotional experiences that matter to you.
  • Online posts are not a balanced picture of everyday life. People are more likely to post when something is wrong or changing, and even people with the same diagnosis can have very different experiences. What you read may help you form questions, but it cannot tell you what will happen or which care is right for you. Information from overseas may not fit Australian healthcare or support systems.
  • Groups can contain practical information that is difficult to find elsewhere: knowledgeable healthcare professionals, helpful services, tips and support. Save anything you may want to find again.
  • A closed group is not a private conversation. Screenshots happen and members change. Setting up a separate email address or second account can help keep your everyday details private. Think carefully before posting reports, photos or someone else’s information.

Where to begin

You may know the condition name, have a gene or chromosome finding, still be seeking a diagnosis, or have already searched without finding a group. The links below can help you decide where to look next.

I know the condition name

Search for an Australian organisation or support group connected with the condition.

I have a gene or chromosome finding

A gene name, chromosome change or copy number variant may help you find a relevant organisation or family network. 

I cannot find a group

The condition may have another name, sit within a broader community, be represented overseas or have an informal network.

I want to connect with another individual or family

Sometimes a one-to-one conversation may feel more comfortable than joining a group. GAA may be able to connect you with someone who shares a similar condition, genetic finding or experience.

Individual or family matching →

Find an Australian Condition specific organisation

If there is an Australian organisation for your condition, it may provide locally relevant information, support and opportunities to connect with others. 

Genetic Alliance Australia Support Group Directory

Genetic Alliance Australia’s Support Group Directory includes organisations and groups supporting people and families across genetic and rare conditions.

Rare Voices Australia RARE Portal

Find evidence based Australian rare disease information and links to organisations and support pathways.

When there is no specific match

Not finding a group does not mean no one else is living with the condition. The community may use a different name, sit within a broader organisation, be based overseas or connect through a small private network.

  • Your clinical genetics letter or report may include several kinds of names, including the name of a condition or syndrome, a gene, or a chromosome change. Search these exact terms with words such as support group, family network, organisation, Australia or Facebook group.
  • Orphanet is an international rare disease directory that lists alternate names (synonyms) for rare conditions. You can search the term from your report to see if there are any other helpful search terms for your condition. 
  • An umbrella organisation is one that supports people across a group of conditions, or across rare, genetic or undiagnosed conditions overall. It may know about smaller organisations and private networks that are difficult to find online.
  • International organisations can bring together more people with an ultra-rare condition but healthcare, treatments, disability support and privacy requirements may differ from Australia, so check which information applies here.

Remember communities for newly described conditions may still be forming. Its worth searching again at a later stage for any new groups. 

If your report mentions a VUS

A variant of uncertain significance, sometimes called a VUS, is not a confirmed diagnosis. A genetics professional can explain what the result means and which terms may be appropriate to use when looking for information or support.

Searching internationally for support

Not every condition has a dedicated Australian organisation. International organisations may provide valuable information and connection but healthcare systems, available treatments, privacy protections and terminology may differ from Australia. Check what applies to your circumstances.

Unique Rare Chromo UK

Unique supports people and families affected by rare chromosome and gene disorders. It provides information and may be able to connect members with others who have the same or a similar genetic finding.

Unique does not cover every type of genetic condition. Check their membership information to see whether this group is relevant for you. 

Global Genes Rare Concierge

Global Genes offers a free international service that helps people affected by rare or undiagnosed conditions find information, organisations and other sources of support.

NORD Patient Organisations

Search the US-based National Organization for Rare Disorders directory of rare disease organisations and resources. Some organisations support people internationally.

The RareConnect archive

RareConnect was retired in December 2023. Its former communities remain available as a read-only archive, so older discussions may still help you identify condition names, organisations or questions that other people and families have raised.

You cannot post, start a new discussion or contact members through the archive. Information may be outdated, so confirm anything important with a current organisation or healthcare professional.

Connecting on your terms and when you are ready

People feel ready to reach out at different times, and different kinds of connection may feel manageable at different stages. You may feel comfortable contacting an organisation but not yet ready to speak one-to-one. A large community may feel overwhelming, while a quieter connection with one person or family may feel easier. 

You may also want time to take in new information, especially when a diagnosis or genetic finding is new, the future feels uncertain, or there are few or no current signs or symptoms.

There is no right time or way to connect. You can look around quietly, join a group without posting, reach out when you feel ready, or step back and return later. Go at your own pace and choose what feels right for you.

Connecting with another individual or family

Some people may prefer one-to-one contact, particularly when a diagnosis is new, the condition is exceptionally rare, there is no established organisation or joining a large group feels overwhelming.

GAA may be able to explore a connection with someone living with the same condition, a related genetic finding, similar needs, a comparable life stage or uncertainty without a diagnosis.

You can tell us what matters most to you, including preferences around life stage, family role, location, language, accessibility and how you would like to communicate. You can also tell us what you would prefer not to discuss.

An exact match is not always possible. Any connection through GAA is voluntary. We contact each person separately and only share contact details with everyone’s agreement. You remain in control of whether and how the connection continues.

Specific communities and family networks

Some communities focus on a particular type of genetic finding or a shared experience, such as living without a diagnosis. These options will not be relevant to everyone, but they may provide a more direct path to connection for some people and families.

Unique Rare Chromo UK family network

Unique is a UK-based international charity supporting people and families affected by rare chromosome disorders, copy number variants and some single-gene disorders associated with intellectual disability or developmental delay.

Unique provides information and may be able to connect members with families who have the same or a similar genetic finding. Its international network includes a substantial Australian membership.

Its matching can consider related genetic findings, medical or developmental needs and location. This may be valuable even when a person’s particular genetic finding appears to be unique.

Unique does not cover every type of genetic condition, including mitochondrial or metabolic disorders. Check its membership information to see whether its network is relevant to your genetic finding.

Finding and joining online groups

For some ultra-rare conditions, a Facebook group or another informal online community may be the only place where people have found one another. These groups can provide understanding, practical knowledge and connection across countries but there are some important things to consider before joining. 

Before joining

  • Check who the group is for, such as affected people, parents or carers, other family members, or a combined community.
  • Look for clear information about who runs or moderates the group, how its rules are applied and how concerns can be raised.
  • Check whether the group has rules about respectful behaviour, medical claims, fundraising, research invitations and commercial promotion.
  • Look for transparency about sponsorship, industry relationships, fundraising and who benefits from donations or purchases. If an Australian group raises money, consider checking the Australian Charities and Not-for-profits Commission register.
  • Notice whether members are pressured to pursue or avoid a treatment, buy a product, donate money or participate in research.

Before sharing personal information

  • Check whether the group is public or private, who can see that you are a member, and who can read or share posts. A private Facebook group is not a confidential space.
  • Avoid posting a complete genetic or medical report, your address, contact details, a child’s school or regular location, or detailed information about relatives.
  • Remember that posts, photographs and comments can be copied, captured in screenshots or shared outside a private group.
  • When sharing another person’s story, consider their wishes, privacy and involvement in the decision. Think about what a child may not want to remain available later.

If a group stops feeling helpful

It is reasonable to observe without posting, turn off notifications, avoid topics you are not ready to discuss, take a break, contact a moderator, report concerning content or leave a group.

Reading about other people’s experiences can bring unexpected feelings, including fear, grief or distress. Another person’s experience does not predict what will happen to you or your family member. It is okay to step back and seek support if you need it.

Choosing a group that feels right for you – Rare Voices Australia’s Peer and Community Support Guide

Online groups differ in purpose, membership, activity and moderation. Rare Voices Australia’s detailed guide explains different types of peer and community support, what to consider before joining, and how to decide whether a group feels useful and safe for you.

Read RVA’s helpful  peer and community support guide

Peer experience is not individual medical advice.

Rare conditions can affect people differently, including people with the same diagnosis or genetic finding. Discuss decisions about testing, treatment or care with healthcare professionals who understand your circumstances.

Building your support network

Finding a condition organisation or another person with a similar experience may be one part of the support you need.

You or your family may also be looking for help with disability, caring responsibilities, emotional wellbeing, education, work, relationships, changing independence or navigating health and support systems. You do not need to wait for a diagnosis before seeking these forms of support.

Parents and carers raising a child

Belongside Families is an Australian family-led not-for-profit for parents and carers raising children with disability, developmental delay, autism, rare or genetic conditions. It offers parent groups, one-to-one support, workshops, webinars, programs and practical resources.

Raregivers

Raregivers provides emotional wellbeing resources and opportunities for connection for people living with rare, chronic and complex conditions, carers and professionals around the world.

Explore the GAA services & Support directory

Peer connection can reduce isolation, but it does not replace professional mental health support when this is needed. GAA’s Support Services Directory can help you explore relevant services.

Find support for day-to-day life

A rare condition can affect far more than health. These pages bring together information about emotional wellbeing, disability support and the financial and practical parts of life.

Clinical and research matching

Looking for another person to help investigate a diagnosis?

Sometimes a person wants to find someone with a similar genetic result because their diagnosis is uncertain or the gene has not previously been clearly linked with a condition.

Clinical and research matching is different from peer support. Genetics teams and researchers may use secure systems to compare genetic and health information across cases. Research matching may identify a scientifically relevant case without creating a personal connection between the people or families involved. A possible match does not automatically confirm a diagnosis.

Questions you could ask your clinical genetics team

  • Has my result been submitted to any clinical or research matching databases?
  • Can it be compared with similar cases internationally?
  • What information would be shared, who could access it and what consent applies?
  • What would happen if a possible match were found?
  • Who is responsible for reviewing or reinterpreting the result?
  • How would I be contacted if new information became available?

For professionals and organisations

For healthcare and mental health professionals

‘There is no support group’ should not end the conversation

Professionals can make it easier for a person or family to search accurately, prepare for connection and find support that reflects what matters to them.

  • Provide the exact condition, gene or chromosome terminology in writing, including alternative or previous names where relevant.
  • Explain whether a result is confirmed, uncertain or still being investigated, and provide a copy of the relevant report.
  • Ask whether the person feels ready for connection and what kind of contact would feel manageable.
  • Ask what matters in a match, including community, life stage, family role, language, culture, accessibility, location and preferred way to communicate.
  • Prepare people for the fact that another person’s experience may be different and does not predict their own future.
  • Explain the difference between peer support, individual medical advice, patient registries and clinical or research matching.
  • Revisit community support after a new diagnosis, reinterpretation of a result, transition to adult care or another change in circumstances.
  • Ask how peer groups or other people’s stories are affecting the person’s emotional wellbeing

A rare or undiagnosed experience may bring particular pressures.

These can include diagnostic uncertainty, limited evidence, changing expectations, medical trauma, isolation and grief that is not always recognised. Peer support can compliment, but does not replace, appropriate healthcare or mental health care.

Run or know of a support group?

Help people find current, relevant support by adding a new organisation or telling GAA when an existing listing needs to be updated.

A note on our directory and external links

Listings and external links are provided to help people identify possible sources of information and support. A listing does not mean that GAA has reviewed or endorsed every activity, service, post or medical claim. Groups, programs and contact details may change, so check current information directly with the organisation.

GAA is an umbrella charity, not a health service. We can help people explore condition organisations, broader communities and individual or family matching, but we do not provide medical advice or guarantee that an exact match will be available.