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Client Rights and Responsibilities

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Statement of rights and responsibilities, relevant to: Standard 1 – Rights (NSW Disability Services Standards)

  • enhance and respect the independence and dignity of the client
  • respect the privacy and confidentiality of the client and allow the client access to information held by the service about them
  • inform the client about what assistance GA Australia can provide, including referral to other services, if required
  • inform the client of their rights and responsibilities in relation to Standard 1 of the NSW Disability Service Standards
  • involve the client in decisions about them allowing GA Australiato facilitate contact with other families
  • be responsive to the diverse social, cultural and physical experiences and needs of the client
  • ensure the client receives services agreed upon with GA Australia, taking their changing needs and circumstances into account
  • respect a client’s refusal of the service and ensure any future attempt by the client to access GA Australia's service is not prejudiced
  • deal with a client’s complaints fairly and promptly

Clients have a responsibility to:

  • be honest, open and cooperative in their dealings with GA Australia staff and other GA Australia clients
  • treat GA Australia staff and other clients with respect and courtesy
  • take responsibility for the results of any decisions which are jointly made with staff about facilitating contact with other clients and other services provided by GA Australia
  • follow the established complaints procedure, if they wish to make a complaint

Call on +61 2 9295 8359 for more information.

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